You can see the status of each case as it moves from being in the support queue to being with a support specialist, or under investigation. Other statuses include ‘action required’ where we’ve asked for more information from you, and ‘call scheduled’ if a specialist has arranged a time to call you. Then, when your question has a reply, its status changes ‘specialist has replied’. You can also choose to invite Xero support into your practice organisation.
Resources
It also allows us to keep improving the support we offer in Xero Central – so you can continue to count on a great experience and excellent customer service from Xero. Many of our customers often go looking for a phone number to call to get support. While we don’t have an inbound support phone number, we do call customers when it helps. When you raise a case you can request a call, or we’ll ask for your phone number if we think talking to you directly will help.
Introducing Xero Mentor Match: A mentoring program for industry partners
Beware of Xero’s advice to bookkeep the lazy way and just shovel all of the transactions into a suspense account and balance up at the end of the month! I really don’t like how Xero forces you to choose only certain accounts to use in the integration. I want to set it up a different way to account for a cash clearing account, but I can’t with the integration settings, so I have to do half of the process manually which is laborious. I think Advisor roles should be able to choose whichever account they need in order to customise the setup to their preferences. In addition, My cases provides you with greater visibility, transparency and security.
And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it. GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. CRM and the Xero contact, enabling continuous and efficient sales workflow from the first enquiry to invoice creation – all in Act! With the power of Constant Contact, you can export your Xero contacts lists and market to the targeted audiences directly. Adding a new contact in Xero is as simple as entering a name on a transaction – but contacts can be so much more useful.
- With this invite, you give Xero support access to your practice organisation only.
- Find the address and location of our offices in cities and countries around the world.
- Just let us know the preferred time to call, and which country you’re in.
- Here you can fill out a form that is sent to the customer experience team who will triage it and assign it to the next available specialist with the right skills to help you.
- If you have more than one business on Xero, you’ll be asked to confirm the business your question relates to, making it faster for us to get back to you.
- Sometimes it’s due to having to match several days’ deposits to the one invoice, which is fine, but every month I have issues where they don’t match, for no discernible reason.
It’s a more intuitive way to connect and chat all things business with one another. Once your question is answered, the details are kept securely on file so we can refer to them if your contact us again. You can also keep copies of the email correspondence to refer back to. The support team member will review any previous issues and communication between you and the support team, then send you a response by email. They may ask if you’re willing to invite them into your Xero organisation so they can see what’s been done and advise you what to do.
While Xero does not have a toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Xero customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via for Customer Service. If you think this information is inaccurate or know of other ways to contact Xero please let us know so we can share with other customers. When you ask a question, Xero Central suggests relevant support articles powered by machine learning. If the suggested articles don’t provide the information you’re looking for, you can still contact Xero Support.
We do call customers when it helps, but we first make sure that the right person is dealing with your question, and they have all the necessary information. If the support articles don’t have the information you need, scroll to the bottom of the article and you’ll find the option to contact Xero support. Here you can fill out a form that is sent to the customer experience team who will triage it and assign it to the next available specialist with the right skills to help you. Most of our customer experience specialists have a degree-level accounting background so you can be assured that they have the technical knowledge to help with your case. Square helps sellers of all sizes start, run, and grow their business.
Note that Xero doesn’t have a support phone number or telephone helpline you can call. If you’ve got questions about how Xero can help your business, first, start a free trial to get a Xero login. You can then go to the support centre, Xero Central, to raise a case with the support team.
With this invite, you give Xero support access to your practice organisation only. This includes payroll in Xero, if your organisation uses this feature. If you still have unanswered questions about Xero support, read this article on Xero Central. When you sign up for a Xero plan, you are eligible for free, unlimited support 24/7 from Xero. In this guide, we will be showing you how you can contact Xero Support directly and get your questions answered by the Xero team. To raise a case, you first need to log into Xero with your Xero credentials.
They may also request your telephone number if they need to talk to you. Your question will be prioritised and directed to an appropriate support team member. To keep things organised, your accounting software can become the central hub for all your business connections. Accept credit and debit cards from an iPhone, iPad, or Android device. Run your business with a free point of sale app and powerful back office tools. Find out how to export smart lists contact xero support to Constant Contact, or contact us by scrolling to the bottom of any support article.
There’s no charge for Xero support no matter how often you contact us. If a website claims to be the Xero support site and offers phone support at a cost, it’s not the official Xero site and is a scam. Find out about Xero customer and phone support, and how you can contact us or ask us to phone you.
Office locations
Add your customer and supplier contact details to Xero so they’re easily accessible online and you can look them up anytime. When you click on a case to see more detail, it displays the messages between you and Xero support, the status of your case and when you can expect a response. You can also see which support specialist is looking after your enquiry – along with their photo and a few details about them so you know who you’re talking to.
But if you need to share the details you can share your case with other users from the organisation linked to the case. If you have more than one business on Xero, you’ll be asked to confirm the business your question relates to, making it faster for us to get back to you. After your case is resolved – we’ll ask you for feedback, and please do let us know how you rate your experience. We’re constantly evolving and looking at how we can improve, so we appreciate it when you tell us what’s going well, and what could be better next time. Got a question about signing up, using our product, careers, or a general enquiry? In the Xero Community you can swap ideas, discuss new tech, get help with problems and share tips with fellow customers and partners.
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There’s no charge for the support provided by the Xero support team, whether it’s online or over the phone. Your accountant or bookkeeper may also offer help as part of their services to you. In My cases, you are able to look up any cases you have raised to keep track of your questions and answers. You can also see an expected response time, who’s looking after your case and where it’s at. You are also able to look back on your conversations with our support team, and share information with other users from the organisation linked to the case.